General terms

Check-in

2 pm to 12 pm

The check-in time should be stated when the reservation is made. For check-in outside of this schedule, please contact the proprietor.

Check-out

Until 12 noon.

For late check-out, check with the proprietor.

Luggage hold

Clients may leave their bags in our installations free of charge, on the first and last day of their stay. 

Visitors

Our clients are welcome to receive visitors at rented spaces during the day (between 7 a.m. and 11 p.m.). All persons staying the night at the accommodation must be registered on our books.

Personal belongings

We are not liable for any loss or damage to the guests personal belongings.

Prohibited or restricted activities

 

Smoking is not allowed  in interior spaces. Gambling, prostitution, drugs and other activities which violate Portuguese law are prohibited in our installations.

Cleaning

The general cleaning, including change of sheets and towels, will always be done prior to the entry of new guests, and weekly for stays of more than 5 days (time to be arranged).

Guests can request extra cleaning.

Bed linen and towels

Bed linen and towels are provided.

Sheets and towels will be changed prior to the entry of new guests and whenever the stay exceeds 5 days. A spare change of linen is delivered on the day of entry.

Guests may request extra changes of linen.

Damaged or lost property

The Ponta Delgada-Terraces shall exercise the right to demand compensation from the client for any loss or damage caused to the property of the establishment.

Animals

Pets are not allowed.

Reservations

Reservations  are made preferably via our website or by email, but they can also be made by phone. Proof of booking is issued and sent.

Payment

30% of the total shall be paid upon confirmation of the booking. The remaining 70% will be paid before or upon check-in.

Payment methods

Payment must be made by bank transfer, Pay Pal or credit card. Payment by cheque is not accepted.

Cancellations and no-shows

In case of cancellation up to 10 days in advance, the price of the stay will be refunded in full. 

When a reservation is made, acceptance of the terms laid out in these “Terms and conditions” is automatically confirmed.